Communication & Support
Edly is here to support you from the moment you apply through your final loan payment. This section tells you exactly how we'll stay in touch, how to reach us, and where to find what you need quickly.
How Edly Will Contact You
Email is our primary way of reaching you. We'll use it to send important updates, reminders, and time-sensitive information — so staying on top of your inbox matters.
Please make sure you:
- Enter the correct email address when applying
- Check your junk and spam folders regularly
- Notify us immediately if your email address changes
Our Student Success Team may also reach out by phone or text to follow up on inquiries, check in proactively, or help you stay on track. Don't be surprised if you hear from us — we're here to help, not to alarm you.
📱 Save our number: 914-775-8299
How to Reach Us
You can contact Edly any time through any of the following:
- Phone or text: 914-775-8299
- Email: students@edly.info
- Chatbot: Available on our website for quick questions
- 💡 Don't wait until something goes wrong. Reaching out early — whether it's a question about your payment, a change in your situation, or just something you don't understand — is always the right move. We can help a lot more when we hear from you early.
- Forbearance or Career Counseling inquiries:📧 careercounselor@edly.info
- Loan servicing, payments, and income updates — contact AES directly: 📞 800-233-0557 🌐access.aessuccess.org/sign-in
Self-Service Resources
Looking for a quick answer? These resources are available to you anytime:
- Student Help Page — your go-to guide for everything loan related
- Frequently Asked Questions (FAQs) common questions answered in one place
Useful Links
Bookmark these links - you’ll likely need them at some point during your loan journey
Edly
- Edly Website: edly.com
- Log In to Your Account: edly.com/login
- Start a New Application edly.com/get-start
AES — Loan Servicing
- AES Website: www.aessuccess.org
- Log In to AES: https://access.aessuccess.org/access.aessuccess.org/sign-in
- Create an AES Account: access.aessuccess.org/sign-in
- Contact AES: www.aessuccess.org/contact
Credit & Financial Health
- Free Credit Report (check yours once a year — it's free and it's your right): www.annualcreditreport.com
- What is a FICO Score (understand how your credit score is calculated): www.myfico.com/credit-education/credit-scores
- Get Your Credit Score for Free (monitor your score without impacting it): www.creditkarma.com
Financial Education
- Budgeting Worksheet (a simple tool to map out your monthly finances): www.consumerfinance.gov/consumer-tools/budgeting
- Credit Union Financial Tools (free education on credit, saving, and borrowing): www.mycreditunion.gov
- Money Smart Ed Program (FDIC's free financial literacy program): www.fdic.gov/resources/consumers/money-smart
Quick Answers
How will Edly contact me?
Primarily by email. Make sure your email address is correct and check your spam folder regularly. We may also reach out by phone or text from 914-775-8299.
What if my email or contact information changes?
Notify us as soon as possible at students@edly.info. Missing a communication because of outdated contact details can lead to delays or missed deadlines.
Who do I contact about payments or my loan balance?
AES, your loan servicer — not Edly. You can reach them at 800-233-0557 or at https://www.aessuccess.org/contact
Who do I contact for general questions about my loan or application?
Email us at students@edly.info or text/call 914-775-8299. For forbearance or career counseling, reach out to careercounselor@edly.info.
What if I can't find the answer I'm looking for?
Reach out to us directly — that's what we're here for.
